Cancellation of Goods

Under Article 55 (1) of the Consumer Protection Act, the Consumer has the right, without owing compensation or penalty and without stating a reason, to withdraw from a purchased item within a period of 14 days from the date of receiving the item, provided the item meets the following conditions:

• No mechanical damage;
• Not used;
• The item is in its original, undamaged packaging and has a commercial appearance;
• Accompanied by accompanying documents such as a warranty card, invoice and/or receipt, and any accessories received with it.

Please note: The customer does not have the right to withdraw from the contract in the following cases:

• For the provision of services where the service has been fully provided and its performance has begun with the consumer's explicit prior consent and confirmation on their part that they are aware that they will lose their right of withdrawal once the contract has been fully performed by the trader;
• For the supply of goods or services, the price of which depends on fluctuations in the financial market that cannot be controlled by the trader and that may occur during the withdrawal period;
• For the supply of goods made to the consumer's specifications or clearly personalized;
• For the supply of goods which are liable to deteriorate or expire rapidly;
• For the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
• For the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

Conditions for Refund of Amounts Paid by the Customer

• Refund can be made by replacing the item, selecting another item, or through a credit transaction to the customer's card account.
• If the customer finds that the selected item does not correspond to what was requested, it can be replaced with another item, but the courier service costs for the replacement procedure are borne by the customer.
• When returning the item by the customer, and with prior agreement from SBB-BG.COM, the courier services for transporting the item from the store to the customer are entirely at the customer's expense.
• SBB Group Ltd., as the owner of the online store SBB-BG.COM, undertakes to refund the amount paid for the item within 30 calendar days from the date the item is returned or to replace it.

The buyer should contact an employee of SBB-BG.COM at +359 88 5739903 or at online@sbb-bg.com to report their withdrawal and should complete a return form available on the SBB-BG.COM website.

Download the form here: Return Form